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One address reaches us, whether you need help with the product, want something changed, or have a question about your data.
Last updated 22 September 2026
Support and questions
If something is broken, confusing, or missing, tell us. It helps to include what you were trying to do, what happened instead, and the branch or client involved, so we can find it quickly.
We read every message. We are a small team, so we will not pretend to a guaranteed response time, but we reply as quickly as we can and we do not leave messages unanswered.
Privacy requests and grievances
Use the same address to ask for a copy of your data, to have something corrected, or to have your workspace deleted. Say clearly what you want, and write from the email address your account uses so we can confirm it is you.
If you are a member of a study centre rather than the person who runs it, the centre holds your records and decides what happens to them, so please contact the centre first. If you cannot reach them, write to us and we will help you get to the right place.
Partnerships and everything else
Working with us, reselling, integrations, press, or a question that fits none of the above: the same address is fine. Please put the subject in the first line so it reaches the right person.